Frequently Asked Questions

To download the Upcooter app, simply click here and you’ll automatically be redirected to the appropriate download page for your mobile device. You can also search “Upscooter” in both the App and Google Play stores.

To find an Upscooter near you, simply open the Upscooter app. You’ll automatically be taken to the map screen, showing all available scooters in your area. If you don’t see any vehicle icons displayed on the map, zoom out to search a wider area.

To unlock a Upscooter, simply open the Upscooter app and tap on the “Ride” button at the bottom of the screen. From here, either scan the QR code using your phone’s camera.

You should wear a cycle helmet when using an e-scooter. Helmets are recommended but are not a legal requirement.

You may use an Upscooter on the road (except motorways) and in cycle lanes.You must not use an e-scooter on the pavement.

E-scooters must have motor insurance, but you do not need to arrange this as this will be provided by Upscooter

You must have the category Q entitlement on your driving licence to use an e-scooter. A full or provisional UK licence for categories AM, A or B includes entitlement for category Q. If you have one of these licences, you can use an e-scooter.

If you have a provisional licence, you do not need to show L plates when using an e-scooter.

If you have an overseas driving licence, you can use an e-scooter if you:

• have a valid full licence from an EU or European Economic Area (EEA) country (so long as this does not prohibit you from driving low-speed mopeds and motorcycles)
• have a valid full licence from another country that entitles you to drive a small vehicle (for example, cars, mopeds or motorcycles) and you entered the UK within the last 12 months